Order Number Skimmer (PONSkimmer):
Purpose: Interconnect Error Reduction
Benefit: Cost savings over $4,000,000 in reduced overtime over a 90
Purpose: On-demand report for user selected PONS.
User automated registration process for access to Interconnection data.
Benefit: Reduced time to resolve problem PON’s.
Results: 15-50 custom queries per day delivered by email within 5 minutes
Registration processing time reduced from 4 hours of manager time once
per month to automated daily process.
Analysis Skimmer (SEASKimmer):
Purpose: Reduction in Sales Entry backlog errors.
Benefit: 300% reduction in order entry error backlog.
Results: Error reduction speeds order entry.
Sorts errors by type for speedy resolution.
Pinpoints errors by individuals and sales teams for managers.
Purpose: Build error history files.
Benefit: Enabled error trend analysis.
Results: Created history data for scorecard reporting system.
Assembled 6 months of error history in one (1) week.
Service Assurance (InfoSkimmer):
Analysis and Metrics
Purpose: Automate Customer Satisfaction Report.
Benefit: Customer Satisfaction Report preparation time reduced from
80 man-hours to 4 hours of PC time.
Results: Reduced preparation time.
Validated report process.
First correct reports since report inception.
Organization/Project: 4M Conversion Phase I
Purpose: Convert Remedy® logical inventory to LeadFree format.
Benefit: 99.9+% first pass conversion accuracy.
development completed in 3 weeks.
Converted Remedy®, DSL TN’s to customer format within 2 days
of receiving requirement and 3 months before conversion.
Verified Remedy® production logical inventory prior to conversion.
Identified numerous discrepancies between production systems well ahead
of deadlines and in time to find solutions.
Notification Skimmer (CNSkimmer):
Organization/Project: Customer Notification
Purpose: Notify customers of planned and unplanned service outages.
Cost: $59,735 (to date)
Benefit: Timely outage notification to customers and service reps.
Results: Planned outage notification reduced from 3 weeks to 5 minutes.
Purpose: Email delivery of Skimmer products.
Benefit: Reduced processing overhead in operational Skimmers to speed
Results:Mail delivery overhead can increase delivery time by 100% in
Distribution consumes 100-300% more time than report preparation.
Dedicated mail delivery speeds throughput.
Skimmers provide accurate, dependable information.
Output flexibility is limited only by the MS Office feature set.
Processing errors only occur when supporting data is in error.
Robust information integration engine applicable to many types of problems.
Integration-based solutions cost a fraction of custom built programs.
Return on investment is quick.
WhiteSpace Solutions, Inc.
has returned on average $22 in savings and productivity for
every $1 spent.
Remedy® is a
BMC software company.